• Excellent Service Design

      A lightpaper about how you can provide excellent service in your workspace.

      Are you willing to be "bad" in the service of great? How well do you currently service your space?


      Frances Frei, a professor at Harvard Business School and Anne Morriss came up with the Uncommon Service Theory, or better said how to be bad in the service of great; the theory states that the main obstacle to great service is the emotional unwillingness to embrace weakness.