• How to Provide Excellent Workspace Service


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      Are you willing to be "bad" in the service of great? How well do you currently service your space?


      Frances Frei, a professor at Harvard Business School and Anne Morriss came up with the Uncommon Service Theory, or better said how to be bad in the service of great; the theory states that the main obstacle to great service is the emotional unwillingness to embrace weakness.



      From this lightpaper you will learn how to:

      • Define and prioritise your service attributes 
      • Map the needs of your members
      • Measure against the relative performance of your competition
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